POLICIES: Space is limited. All refund requests must be sent via email and must be confirmed in writing by our office. Request for refunds must be sent no later than October 18. Refunds will be sent minus a 20% administration fee.  No refunds will be issued after October 21 on ION Summit. Tickets are fully transferable and may be transferred to another person by sending us an email or written notice. Refunds will be issued within 30 days after the completion of the Festival and ION Summit.